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Receptionist: Silvergate Fallbrook

Company: AMERICARE HEALTH & RETIREMENT INC
Location: Fallbrook
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationSilvergate Fallbrook - Fallbrook, CAPosition TypeFull TimeEducation LevelNot SpecifiedSalary Range$14.00 - $14.25 HourlyTravel PercentageNoneJob ShiftDayJob CategoryAdmin - ClericalDescriptionJOB SUMMARYTo ensure that residents, staff and visitors are received in an excellent and professional manner and that the reception area operates a high-quality service at all times.KEY DUTIES & RESPONSIBILITIES Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.Monitors all incoming and outgoing activity of residents and guests. Document daily log notebook appropriately and thoroughly. Monitors visitor access and issues passes when required.Retrieves messages from voice mail and forwards to appropriate personnel.Monitors emergency pull cords and records each incident accurately in the daily log note book.Answers incoming telephone calls, determines purpose of callers and forwards calls to appropriate personnel or department. Answers questions about organization and provides callers with address, directions and other information as needed.Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.Maintains key control and issues new apartment keys as needed.Provides information as needed for management and emergency personnel.Prepares and distributes in-house forms, reports, etc.; also, creates daily and weekly menus on computer and prepares them for distribution.Performs clerical duties as needed, such as filing, photocopying and collating.Creates and prints fax cover sheets, memos and other documents as instructed by management. Sends faxes upon request, retrieves and routes incoming faxes, assists users.Receives, sorts, routes mail and packages and publications; understands the operation of Postage Machine and uses it in accordance with company requirements.Ensures medication deliveries are handled in an efficient manner and sent to the appropriate resident and/or wellness center immediately upon receipt.Accepts payments for services and products.Takes Dining Room reservations and completes reservation form as needed.Locks and unlocks entrances and exits. Performs evening rounds on each floor.Has complete understanding of Emergency Fire Alarm Panel and knowledge of how to direct staff when the alarm sounds.Assists marketing department with photocopies and mail campaigns; will also put together marketing brochures.Flexible to cover other shifts to accommodate sick days and vacations when other Receptionists are absent.Know where supplies are located throughout the facility (plungers, towels, sheets, etc.)Be able to troubleshoot internet and Wi-Fi issues when system goes down.Performs other duties as assigned.QualificationsQUALIFICATIONSA high school diploma or general education degree (GED); one to three months related experience and/or training preferredFluent in speaking, reading and writing EnglishProficient in computer skills, including database software and Microsoft OfficeStrong communication skills and proficient math and analytical skillsExcellent customer service skillsExcellent time management and organizational skillsAbility to prioritize and multitaskAbility to respond effectively in an emergency or crisis situationPHYSICAL REQUIREMENTSThis position requires the ability to bend, squat, stoop, climb, kneel, stand on feet and sit for extended periods of time, as well as the ability to lift and carry up to 10 pounds.SPECIAL REQUIREMENTSJob offer is contingent on the following:Must pass background checkMust pass drug test, pre-employment physical and TB test

Keywords: AMERICARE HEALTH & RETIREMENT INC, Chula Vista , Receptionist: Silvergate Fallbrook, Other , Fallbrook, California

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