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Fulfillment Dispatch Office Assistant

Company: Southwest Boulder & Stone
Location: Fallbrook
Posted on: November 18, 2021

Job Description:

Southwest Boulder & Stone is a family owned and operated landscape rock and supply company based in Southern California, with retail locations in Fallbrook, Escondido, Pacific Beach, Chula Vista, Fullerton, Palm Springs and Indio. We specialize in low maintenance, sustainable and drought-tolerant landscaping and building materials. Architects, designers, contractors and homeowners rely on us for Southern California?s largest selection of boulders, crushed stone, decomposed granite, flagstone, natural thin veneer, cobble, pebbles, outdoor stone fountains and custom fabrication.We are proud to have an incredible team of people that provide the exemplary customer service for which Southwest Boulder & Stone is known. Employees receive health benefits, vacation and sick pay, paid holidays and the opportunity to participate in a generous 401(k) program. As a family-owned small business, we are committed to creating a rewarding work environment for all employees as we continue to grow.The Fulfillment Dispatch Office Assistant provides clerical support to the Fulfillment Division by maintaining constant communication with the Dispatch Team to ensure all deliveries are picked, loaded and delivered according to each order. The ideal candidate would extremely organization, efficient, accurate and be able to provide timely updates to the Yard Manager and Fulfillment Lead.Essential Job Functions:

  • Daily morning meeting with Yard Manager and Fulfillment Lead to establish plan of action for each day.
  • Responsible for maintaining accurate daily work plan and load sheets.
  • Responsible for creating daily fulfillment plan. This includes reviewing prior day?s plan to ensure all items are completed. Presenting new fulfillment plan to Yard Manager for approval.
  • Ensure fulfillment plan is communicated to Dispatch team on a daily basis. Report any plan deviations to the Dispatch team immediately.
  • Assigning pick tickets to delivery trucks and distributing them accordingly.
  • Finalization of load sheets.
  • Ensure BisTrack is updated with changes as needed. Data entries must be timely and free from errors.
  • Assist Fulfillment Lead with monitoring quantity and quality of materials being picked and delivered in order to ensure the highest level of customer satisfaction.
  • Assist with receiving of material from POs, including identifying, labeling, and storing of product.
  • Confirm all pick ticket items are completed, weighed and stored in the proper truck row and ready for transport.
  • Confirm all pick tickets are initialized and completed by the end of each day.
  • Continual monitoring of truck routes, driver assignments and schedules for efficient loading/unloading. Escalating any concerns to the Yard Manager
  • Continual monitoring of Journey/BisTrack in order to identify order changes.
  • Working closing with Dispatch department on any last-minute delivery issues/revisions.
  • Confirm all scheduled orders are loaded and delivered accurately.
  • Maintain open lines of communication with Dispatch team.
  • Verification and confirmation of which product is loaded on each truck to ensure accuracy of delivery.
  • Daily debrief meetings each afternoon with Yard Manager and Fulfillment Lead to close out each day. Followed up with a close out call with Logistics Supervisor.
  • Assist Yard Manager with daily report for Senior Management. Reporting includes pallet counts, daily plan changes, trucks offloaded, LTL?s, stock transfers, bulk bin super sacks, HS boulder/material orders, truck delivery delays, etc.
  • Other duties as assigned.Job Requirements:
    • High school diploma, GED, or equivalent
    • 1-year prior experience using an ERP system
    • Advanced knowledge in packing and loading strategies
    • Ability to operate forklift, hand truck, pallet jack and other equipment safely
    • Advanced knowledge of Microsoft products (Excel, Word, Outlook, etc.).Full-time Hourly position, Benefit Eligible

Keywords: Southwest Boulder & Stone, Chula Vista , Fulfillment Dispatch Office Assistant, Administration, Clerical , Fallbrook, California

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