Home Depot Equipment Services - Regional Services Equipment Manager (Pac South Region)
Company: Home Depot
Location: Chula Vista
Posted on: April 27, 2020
Home Depot Equipment Services is comprised of over 300 talented
and highly trained professional technicians to deliver
comprehensive management of commercial equipment including
installation, repair, preventative maintenance and parts
management. We are dedicated to investing in advanced technology
and the continued training of Support and Field Service
Professional teams with the singular goal of optimizing the
efficiency, safety and productive life span of our customers
mechanical assets.Final Candidate MUST Reside within San Diego, CA
or Los Angeles, CA areaPOSITION PURPOSEThe position of Regional
Services Equipment Manager (RSEM) leads Field Service Professionals
(FSPs) and Maintenance Service Professionals (MSPs) in the Pacific
South Region. States include: Southern California, Southern Nevada,
and Hawaii. The RSEM ensures the execution and optimization of
business objectives, operations and financial plans to ensure
regional profitability and commitment to customers. This position
requires extensive travel within assigned region.MAJOR TASKS,
RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%-Monitor key business and staff performance metrics and engage
staff for continued alignment with expectations.
Set the tone for team delivery and customer satisfaction.
15%-Executes technical performance plan in alignment with customer
Demonstrated ability to effectively apply a performance management
model in leading a team.
25%-Manage staffing requirements in conjunction with the Divisional
Services Equipment Manager (DSEM). Review P&L with DSEM and
adjust regional delivery plan accordingly.
Visit customer sites.
10%-Manages labor of field technicians to ensure appropriate
technician coverage throughout the Region, including creation of
work schedules and on call assignments, and management of employee
5%-Develops and maintains effective and cooperative long-term
relationships with associates within The Home Depot, department
heads, store managers, and district managers.
5%-Conducts ride-alongs with technicians to audit the overall
quality of work, and to observe, reinforce, or improve specific
patterns of behavior.
Spot check repairs.
NATURE AND SCOPE
This position reports to the Divisional Services Equipment
This position has28 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Typically in a comfortable environment but with regular exposure to
factors such as temperature extremes, moving machinery, loud noise,
and fumes which cause noticeable discomfort or a moderate risk of
accident or illness.
Typically requires overnight travel more than 50% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.Additional
This position is very active and requires standing and walking
daily. Driving for extended periods of time. Working conditions may
include working indoors and outdoors in cold, hot and damp areas.
The physical demands described here are representative of those
that must be done by an employee to successfully perform the
essential functions of this role.
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:5 years
Must continuously stand or walk or regularly requires
lifting/handling/carrying material or equipment of moderate weight
Associates Degree or higher preferred, must have High School
Diploma or GED / Technical or Trade School
Five (5) years or more of experience in manufacturing, equipment
maintenance or related industry.
Knowledge of light industrial equipment.
Demonstrated leadership skills with the ability to performance
manage a team.
Working knowledge of SLA agreements.
Ability to respond to common inquiries or complaints from
customers, doing what is necessary to exceed customer expectations,
and optimize and grow the business.
Ability to work collaboratively with store level and field level
colleagues in order to create the best customer experience
Effective verbal and written communication with managers, customers
Ability to interpret financial statements and performance
reporting, define problems, collect data, establish facts, draw
valid conclusions and make appropriate operational changes in
Working knowledge of key categories of CPES/THD equipment,
including basic applications, features, benefits and safety
Capable of implementing best practices in transferring equipment
Previous P & L responsibilities preferred.
One (1+) years in a regional role preferred.
Proficient in MS Office Suite with Word, Excel and Outlook.
Valid driver''s license for the state in which you live and
Good driving record.
Knowledge, Skills, Abilities and Competencies:
Customer / Client Focus
Professionalism / Credibility
Time Management Skills
Decision Making Skills
Administrative Skillsby Jobble
Keywords: Home Depot, Chula Vista , Home Depot Equipment Services - Regional Services Equipment Manager (Pac South Region), Executive , Chula Vista, California
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