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Bakeshop General Manager

Company: Red Ribbon Otay Ranch
Location: Chula Vista
Posted on: November 17, 2021

Job Description:

JOB SUMMARYResponsible for the development and achievement of the bakeshop business goals (i.e. sales and profitability targets, customer satisfaction & Food, Service, Cleanliness (FSC) levels); training/development, motivation, and morale of bakeshop team; bakeshop's adherence to the organization's operating systems and standards and compliance to all government and legal (law) requirements.ESSENTIAL FUNCTIONSSales Target AchievementDefine and achieve Bakeshop Sales targets and Sales Growth targets. Create a sales and marketing orientation among the bakeshop team by leading them in defining customer needs, sales opportunities, and in designing and implementing sales building and local bakeshop marketing strategies.Define Sales Targets and Sales Strategies based on Threats, Opportunities, Weaknesses Strengths (TOWS) analysis, and sales analysis.Define the Bakeshop's Sales Building Strategies. Define and finalize the Bakeshop Sales Plan. Responsible for the effective implementation of the Sales Plan.Work with the bakeshop team in designing or implementing Packaged Program promotions.Handle Indoor and Outdoor merchandising strategies.Lead the Management Team in effective implementation of Bakeshop Sales Building activities.Ensure achievement of Sales Goals for New Products and System-wide marketing programs.Lead the Bakeshop Institutional Sales team.Regularly review Sales Performance as part of the Business review process. Continuously seek ways to improve sales level and sales growth; and is cognizant of all information that affects bakeshop sales performance levels.Build bakeshop/brand awareness through community relations.FSC Target AchievementDefine Customer Satisfaction Survey Result Targets, FSC targets, and QSR levels.Lead the bakeshop team in:Defining customer and FSC needsDefining Customer Survey, FSC, and QSR targetsEnsure achievement of FSC targets.Work with the bakeshop team to ensure that all bakeshop operations processes to support FSC needs are integrated and effectively implemented by the assigned team member.Ensure that all training and competency-building activities are in place.Monitor and track FSC feedback, assessments, and audit results. Conduct QSR audit as required. Work with the bakeshop team in defining FSC improvement strategies for the bakeshop.Oversee Bakeshop Crisis Management and Media Handling when needed.Profit Target AchievementPrepare Bakeshop Profit & Loss (P&L) BudgetDefine and achieve P&L targets.Work with the bakeshop management team in defining strategies & on the entire bakeshop team for improvement initiatives to achieve variable cost targets.Work with the bakeshop management team to ensure effective implementation of P&L improvement programs and activities.Define cost management and productivity improvement strategies for cost areas.Handle bakeshop business reviews and continuously seeks ways to improve P&L results.People Management & DevelopmentSource, select, and interview crew.Lead bakeshop team in creating an atmosphere that lives the organization's core values.Ensure achievement of targeted competency levels.Prepare and implement Bakeshop Succession PlanAudit/evaluate effective implementation of Training SystemsTrain and certify Bakeshop Supervisor/s, Management Trainees, and Crew.Approve and ensure implementation of Individual Development Plans (IDPs)Achieve Management Team Effectiveness through:Effective communication and coordination among team membersMaintaining and/or enhancing morale level among teamEffective Performance ManagementProper delegation of bakeshop activities/tasks among team members.Providing effective management team support in areas of bakeshop structure, staffing, and skills building.Operational AdministrationEnsure bakeshop adherence to the organization's operating systems, policies, procedures, and standards, i.e. Security, Safety, Office, and other reportorial and administrative requirements.Work with bakeshop team in defining and/or implementing Safety and Security Programs. Conduct Safety and Security Audits.Ensure bakeshop compliance with government requirements such as bakeshop permits and licenses.OthersPerform other duties or tasks as assigned and/or expertise-related assignments for self-development and in support to efficient bakeshop operations.NON-ESSENTIAL FUNCTIONS1. Perform other assignments from time to time as directed by management.2. Prepare periodic status reports related to bakeshop operations and/or technical services to the District Manager and other reports that may be required by management.3. Perform administrative duties as necessary i.e. making copies, filing, etc.4. Prepare restaurant plans, objectives, goals, strategies, and measures (OGSM).5. Prepare management reports, bakeshop reports/requirements.JOB SPECIFICATIONSEducation and ExperienceAt least a College Degree or related courses in Business, Management, Industrial Engineering, or equivalent combination of education & experience.Demonstrated experience in managing quick-service restaurant/establishment, food manufacturing business, and managing people or teams preferably in food industries.Bona Fide Occupational Qualifications (BFQs) Basic Operations Training Program or its equivalent(Required Training, License & Certification) Food Safety Certification (ServSafe)Essential Skills and TraitsTechnical CompetenciesShift ManagementFSC ManagementCustomer Feedback ManagementBudgetingProfitability Management and Financial AnalysisCustomer and Retail Trade Area InsightingSales Information ManagementSales Strategy Development and ImplementationLocal Store MarketingBusiness Continuity PlanningCore Competencies: C.A.M.P. requirementsCreating the BusinessAdvancing Personal ExcellenceManaging the BusinessPromoting People ProcessesEssential Traits (as assessed using HR tool)Takes InitiativePersistentWants ChallengeAnalyticalBalance of Authoritative and CollaborativeEffective EnforcingEnlists CooperationFinance/BusinessNumericalWants to LeadBehavioral Attributes (live the core values of the organization):Customer FocusExcellenceTeamworkHumility to listen and learnHonesty and IntegritySpirit of Family and FunRespect for IndividualFrugalityNon-Essential Duties and ResponsibilitiesPerform administrative duties as necessary i.e. making copies, filing, etc.Prepare bakeshop plans, objectives, goals, strategies, and measures.Prepare management reports, bakeshop reports/requirements.Other QualificationsComputer Literacy: Proficient in MS Applications (MS Word, Excel, Powerpoint), Oracle, and PosNet.Physical Effort/Requirements: While performing the duties of this job, the employee will:Stand/walk for the majority of their scheduled work shift.Lift, reach, pull, push, grasp and use hands frequently.Bend and/or squat down for the majority of their scheduled shift.Climb, stoop and/or kneel rarely.Lift up to 50 pounds occasionally.Need to see well enough to read/compose email, reports and use the computer and be proactive to customers' needs.Need to speak and hear well enough to receive instructions and communicate with employees and customers.Be required to work irregular hours, varying work shift schedules.Work Environment: While performing the duties of this job, the employee is regularly exposed to:Kitchen equipmentHot and cold temperatures and a wet work area.Cleaning chemicalsPossible cuts and burns.Moderate noise level in the work environment.Wet and slippery floors.Tensions and pressures may arise in meeting deadlines and goals.This job description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties, responsibilities may differ from the job description, and that the other duties as assigned, may be part of the job.If the position requires a college/university degree, it must have been issued by an educational institution accredited by the United States Department of Education. Any degree issued by an educational institution outside the United States must include documentation validating the equivalency of the degree to the same degree in the United States to be considered acceptable for this company's purposes.Reasonable accommodation for people with disabilities may be requested by calling the hiring location.This company is an Equal Opportunity Employer.INDMANAGE

Keywords: Red Ribbon Otay Ranch, Chula Vista , Bakeshop General Manager, Executive , Chula Vista, California

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