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Account Manager

Company: MeterNet Submetering Services
Location: Fallbrook
Posted on: June 23, 2022

Job Description:

Job Title: -Account ManagerDepartment: -BillingReports To: -Billing ManagerSummary: -Provides account management to assigned accounts and acts as the primary point of client contact to resolve issues and maintain client satisfaction. Responsible for managing the client relationship, understanding client goals and objectives, understanding industry operations, assisting with issue escalation as well as ensuring client revenue retention and growth. The Account Manager is solely responsible for overseeing all billing processes are run within a billing cycle timely and accurately by Billing Specialists.Essential Duties and Responsibilities:

  • Develop and maintain exceptional knowledge of the company's products and services.
  • Develop and maintain an excellent understanding of the company's systems and tools.
  • Oversee all aspects of community management and billing which includes but is not limited to the following: Assist with the creation and maintenance of implementation relation documents, check lists, and procedures; Onboard new clients, and offboard canceling clients; Ensure all billing tasks are completed by Billing Specialists in a timely manner ensuring accurate billing and that tasks are completed by established deadlines; Maintain an accurate list of accounts with resident info, contact information, and meter information.
  • Resolve client issues and complaints
  • Responsible for obtaining utility bills and resident data for assigned properties monthly or as needed.
  • Communicate increases with clients and update the billing software timely.
  • Set up and send recurring reports to each client, to include, but not limited to accounts receivable, billing, longer term usage, meter audits, and resident audits.
  • Perform the write off processes as requested and update clients accordingly.
  • Confirm zero usage accounts with managers to confirm occupancy and create work orders as needed.
  • Run penalty processes for late fees.
  • Manage multiple email inboxes.
  • Manage communications between clients and internal teams such as Field Service, Customer Service, Sales, Accounting, and Operations as necessary. Provide follow up and support to all departments as needed.
  • Keep the appropriate internal contacts and management abreast of the status of each property and alert them to any possible property/system wide issues.
  • Ensure time and leave is reported accurately and timecard approved, and other administrative paperwork is managed.
  • Prepare ad hoc and regular reports as needed for management.Required Skills/Abilities:
    • Desire and ability to build long-term relationships with community managers and board members
    • Ability to effectively communicate with clients by telephone, email, and in-person
    • Ability to handle 100+ clients
    • Excellent written and verbal communication skills
    • Proficient use of Microsoft Office Suite, particularly excel
    • Detail oriented, well organized, team player
    • Desire to improve processes, provide feedback, and help maintain good policies and procedures
    • Periodically available to work evenings, weekends, and overtime to meet clients in-person or online (travel could be necessary for in-person meetings)
    • Ability to work in a dynamic environment with a growing businessEducation and Experience:
      • BA/BS in business, marketing, communications, public relations, or similar, or
      • Four years in customer service or as an account manager in a related field, or
      • Four years as a property manager, or similar

Keywords: MeterNet Submetering Services, Chula Vista , Account Manager, Executive , Fallbrook, California

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