Account Manager
Company: MeterNet Submetering Services
Location: Fallbrook
Posted on: June 23, 2022
Job Description:
Job Title: -Account ManagerDepartment: -BillingReports To:
-Billing ManagerSummary: -Provides account management to assigned
accounts and acts as the primary point of client contact to resolve
issues and maintain client satisfaction. Responsible for managing
the client relationship, understanding client goals and objectives,
understanding industry operations, assisting with issue escalation
as well as ensuring client revenue retention and growth. The
Account Manager is solely responsible for overseeing all billing
processes are run within a billing cycle timely and accurately by
Billing Specialists.Essential Duties and Responsibilities:
- Develop and maintain exceptional knowledge of the company's
products and services.
- Develop and maintain an excellent understanding of the
company's systems and tools.
- Oversee all aspects of community management and billing which
includes but is not limited to the following: Assist with the
creation and maintenance of implementation relation documents,
check lists, and procedures; Onboard new clients, and offboard
canceling clients; Ensure all billing tasks are completed by
Billing Specialists in a timely manner ensuring accurate billing
and that tasks are completed by established deadlines; Maintain an
accurate list of accounts with resident info, contact information,
and meter information.
- Resolve client issues and complaints
- Responsible for obtaining utility bills and resident data for
assigned properties monthly or as needed.
- Communicate increases with clients and update the billing
software timely.
- Set up and send recurring reports to each client, to include,
but not limited to accounts receivable, billing, longer term usage,
meter audits, and resident audits.
- Perform the write off processes as requested and update clients
accordingly.
- Confirm zero usage accounts with managers to confirm occupancy
and create work orders as needed.
- Run penalty processes for late fees.
- Manage multiple email inboxes.
- Manage communications between clients and internal teams such
as Field Service, Customer Service, Sales, Accounting, and
Operations as necessary. Provide follow up and support to all
departments as needed.
- Keep the appropriate internal contacts and management abreast
of the status of each property and alert them to any possible
property/system wide issues.
- Ensure time and leave is reported accurately and timecard
approved, and other administrative paperwork is managed.
- Prepare ad hoc and regular reports as needed for
management.Required Skills/Abilities:
- Desire and ability to build long-term relationships with
community managers and board members
- Ability to effectively communicate with clients by telephone,
email, and in-person
- Ability to handle 100+ clients
- Excellent written and verbal communication skills
- Proficient use of Microsoft Office Suite, particularly
excel
- Detail oriented, well organized, team player
- Desire to improve processes, provide feedback, and help
maintain good policies and procedures
- Periodically available to work evenings, weekends, and overtime
to meet clients in-person or online (travel could be necessary for
in-person meetings)
- Ability to work in a dynamic environment with a growing
businessEducation and Experience:
- BA/BS in business, marketing, communications, public relations,
or similar, or
- Four years in customer service or as an account manager in a
related field, or
- Four years as a property manager, or similar
Keywords: MeterNet Submetering Services, Chula Vista , Account Manager, Executive , Fallbrook, California
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