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Communications Manager

Company: Transdev
Location: Chula Vista
Posted on: August 5, 2022

Job Description:

Communications Manager Chula Vista , California Apply Now Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.The Communication Manager uses a GPS CAD/AVL system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev. The Communication Manager provides verbal direction to RTMS Radio Dispatchers. Proactively intervenes, using all available resources, to ensure that the safest high-quality service is provided. Collaborates with the local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, Standby Bus Usage, detours, bus stop concerns, lost & found items, service capacity and other needs such as; Bus Bridges, Documents in various data base systems, including accurate information in Trans Track information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc. Works with MTS Code Compliance and local law enforcement services as needed to maintain a safe and comfortable environment for passengers.ResponsibilitiesProactively engaged in directly managing service quality and reliability.Supervises RTMS Radio Dispatchers to ensure operators are in compliance with company policies.Writes preliminary notices of action for disciplinary purposes and reviews with immediate manager.Provides information and input in work evaluations and staffing and selection decisions.Designs and delivers on the job (OTJ) training for Radio Dispatchers and Bus Operators.Assists subordinates with routing problems, operational disruptions, or any other assistance as necessary to provide safe and courteous operation of Metropolitan Transit SystemContinuously reviews system performance display monitors and communicates with drivers that are off schedule, off route, late starting trips or off headway.Uses standby Buses and other resources to alleviate headway bunching, over capacity, potential lost service due to mechanical failure or service incidents.Manages and coordinates responses to service incidents in conjunction with RTMS Radio Dispatchers.Documents all incidents and its response in the daily incident logging software as needed and manages incident until succesful completion.First level supervision for RTMS Radio DispatchersDocuments exceptional positive behaviorProactively nominates drivers for retraining when needed.Ensure that California IWC Wage Order 9 rules are met.Other duties as required.QualificationsEducation, Licensing, and Certifications :High School Diploma or GEDValid California CDL with appropriate endorsements required.Experience Preferred:Relevant experience in the transit industry, with two-way radio and/or dispatch experience required,Road Supervisor and/or Radio Dispatcher experience is preferred.Skills and Knowledge Required:Must be able to work collaboratively with peers, while processing multiple tasks simultaneously, under stressful situations and bring each task to a successful completion.Experience in using PC workstation computers, text typing efficiently and accurately, data entry in databases and forms required, have ability to enter data quickly, and accurately.Must demonstrate the ability to promptly analyze service problems and then execute effective solutions.Ability to document service incidents and responses in a logical manner using proper English grammar, word choice and spelling.Must be able to verbally communicate with clear and precise speech, over-the-air instructions in a busy call-center environment.Knowledge of or an ability to learn service area's geographical features, route systems and numbering, operating entity, schedule information and timetables, the general traffic flow of commute patterns.Knowledge of or ability to learn the general nature of mechanical systems of various types of transit buses used, and to mentor Drivers over the air on the use of these systems.Must be able to read and comprehend at a level required to know terms and conditions of Collective Bargaining Agreements, Transdev and Client's policies and procedures, Handbook. Manuals, printed schedules.Pre-Employment Requirements:

  • Must be able to pass a pre-employment physical examination including a drug test.Physical Requirements:
    • Must be able to sit for prolonged periods of time, use voice constantly, use arms, hands and fingers to control radio equipment, to enter data, use PC mouse/trackball, use telephone, view multiple video display monitors for long periods and activate/use computer programs.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law._EEO is the Law Poster: free workplaceIf based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.Job Locations USA-CA-Chula VistaPosted Date 6 days ago (7/27/2022 6:05 PM)

Keywords: Transdev, Chula Vista , Communications Manager, Executive , Chula Vista, California

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