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Assistant General Manager

Company: Ayres Hotel Chula Vista
Location: Chula Vista
Posted on: November 25, 2022

Job Description:

Full time Assistant General Manager position with benefits such as medical and dental insurance, 401k retirement plan, paid sick leave, paid vacation, referral incentive program plus more!

Ayres offers competitive wages and growth opportunities!

*Ayres Hotel Chula Vista*

*1710 Millenia Ave Chula Vista CA, 91915*

*Tele: 619-870-8400*

The primary duties of the Assistant General Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times.

*ESSENTIAL DUTIES AND RESPONSIBILITIES* include the following. Other duties may be assigned.

* Knowledge, understanding, and adherence to Company Core Values and Mission Statement.
* Lead by example.
* Implements and maintains Front Office department minimum standards.
* Responsible for the hiring, training, and supervision of property front office staff.
* Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards.
* Training, monitors and manages front office staff, resolves any guests issues and performs tasks that require your discretion and authority.
* Train and monitor the front office staff.
* Train staff to use the appropriate phrases and greetings when interacting with guests.
* Able to make reasonable and professional decisions.
* Assist and guide the front office staff through their daily duties and responsibilities.
* Use the appropriate phrases and greetings when interacting with guests.
* Offer assistance to the individual needs and requests of all guests.
* Ensure guest needs are responded to in a timely and efficient manner.
* Schedule staff adequately in order to maintain excellent service to guests at all times.
* Ensure staff evaluations are completed in a professional and timely manner.
* Maintain a positive work environment.
* Train Front Office staff as outlined in the Front Office Training Procedures.
* Maintain Front Office department within set budget and payroll guidelines.
* Ensure staff is prepared to be courteous, efficient and available to provide excellence to our guest and visitors at all times.
* Work closely with the hotel's management team and communicate effectively.
* Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
* Conduct self in a friendly and attentive manner during all guest encounters.
* Maintain a clean and safe working environment at all times.
* Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.
* Maintain guest confidentiality at all times.

The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime. As a department manager, you are responsible for being familiar with these policies and for adhering to them at all times. You are also responsible for assuring the those you supervise also understand and adhere to these Company's policies. You must immediately document and report any violations.

For a complete list of employment opportunities visit us at

_Este Empleador participa en E-Verify (Verificaci--n de Documentos de Identidad y Elegibilidad de Empleo) Empleador de Igualdad de Oportunidades_

_This Employer participates in E-Verify (Identity and Employment Eligibility Verification) Equal Employment Opportunity Employer_

_*We Care About People \* We Value Teamwork \* We Deliver Results*_

Job Type: Full-time

* 8 hour shift
* Monday to Friday
* Weekend availability

* Hotel: 2 years (Required)

Work Location: One location%58047475%

Keywords: Ayres Hotel Chula Vista, Chula Vista , Assistant General Manager, Executive , Chula Vista, California

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