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Behavioral Health Triage Registered Nurse

Company: San Ysidro Health Center
Location: Chula Vista
Posted on: September 13, 2020

Job Description:

Position Summary:Performs behavioral health triage and review of inbound calls from individuals requesting medical advice to ensure that services rendered to customers meet clinically appropriate direction and triage. Utilizes clinical skills to coordinate, document, and communicate all aspects of the appropriate clinical advice and triage based on criteria and in adherence to adopted protocols. Clinical triage includes all levels of acuity of medical presentations. Assists callers with coordination of care and appropriate urgent and emergency care. Validates and interprets medical information from callers using evidence-based criteria sets. Consults with SYH medical providers on non-emergent cases where protocols are not clear. The Behavioral Health Triage RN will directly supports SYHealth highest risk behavioral health patients. In collaboration with other members of the healthcare team, the Behavioral Health Triage RN is responsible for organizing, coordinating, and providing care coordination and care management services to patients within the practice who are most at risk for health deterioration, sentinel events, and/or poor outcomes.Essential Functions of the Job:1. Utilizes the Nursing process and clinical protocols to assess, analyze, plan, implement and evaluate patient's clinical concerns.2. Assesses patient based on the patient's own evaluation and responses to questions.3. Demonstrates outstanding telephone communication and customer service skills. Speaks with a pleasant, professional voice. Portrays a positive, caring and helpful tone and manner with each call. Communicates clearly and concisely both verbally and in writing.4. Performs administrative assignments such as filing, answering phones, typing, and completing progress notes in the computer system.5. Utilizes a critical thinking approach to gauge risks, determine acuity of caller's situation, problem solve and make decisions. Applies analytical reasoning, reflection and rational problem-solving skills, using verifiable information, and clinical judgment, in order to choose among alternative solutions to clinical problems.6. Provides timely, efficient, and accurate triage responses and documents all calls and information discussed. Records and refers all pertinent information accordingly. Documentation in NextGen is timely and concise.7. Administers and notes reactions to psychotropic drugs and other medications.8. Arranges further medical attention when necessary.9. Assists the client in understanding the nature of emotional disturbances and accepting the need for treatment.10. May collaborate with other resources such as behavioral health clinicians or crisis staff to best direct callers.11. Provides clear patient information and education to the patients and documents patient understanding.12. Provides referrals to other programs or resources when appropriate.13. Advises manager of trends in calls and potential quality of care and legal issues.14. Meets departmental and/or regulatory turnaround times for clinical triage while maintaining productivity and quality standards.15. Administer injectable depot formulations of psychotropic medications.16. Train and supervise Medical Assistants when required.Additional Duties and Responsibilities1. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.2. Enhances professional growth and development through participation in educational programs current literature, in-service meetings and workshops.3. Attends meetings as required.4. Performs other related duties as assigned or requested.Job Requirements:Education Required (Minimum level of education): Graduate of an accredited school ofNursing.Certifications/Licenses Required: Current CA RN and driver's license. CPR certification (froman accredited organization).Experience (Minimum level of experience): Minimum of 2 years Behavioral Health RN clinical experience.Verbal and Written Skills Required to Perform the Job: Bilingual (Spanish-English). Outstanding communication and telephone skills.Technical Knowledge and Skills Required to Perform the Job: Basic Microsoft computer skills/knowledge.Equipment Used (Computers, phones, vehicles, copy machines and fax machines etc.): Office equipment such as computers, copiers, telephone, fax machines, etc.Working Conditions and Physical Requirements: Frequent prolonged sitting.Handles emergency or crisis calls. Occasionally subject to multiple calls and inquiries.Working Conditions: May work variable schedule and/or extended hours.Universal RequirementsPre-employment requirements include I-9, physical, clean background and favorable reference check results, complete application, new hire orientation, pre-employment TB screening.About UsSan Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family.The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 92,000 patients through a vast and integrated network of 34 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees.Apply today and become a part of our mission-driven team!San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to reace, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.Other details* Pay Type Hourly* Chula Vista, CA, USA

Keywords: San Ysidro Health Center, Chula Vista , Behavioral Health Triage Registered Nurse, Healthcare , Chula Vista, California

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