Customer Service Representative
Company: Soapy Joe's Group Inc
Location: Fallbrook
Posted on: June 13, 2022
|
|
Job Description:
Description:
Position Summary
We are looking for energetic, motivated employees that like to have
fun at work. At Soapy Joe's many of our entry level positions are
full time positions with flexible hours. This means you are
eligible for benefits, vacation time, generous holiday pay, 401k,
and many more bene-fits. We strive to be a great place to work
where our employees can grow and develop into future leaders. We
offer career growth and development, wellness programs, and a
lively team atmosphere where you will develop skill sets in
maintenance, customer service, managing teams, use of technology
and team building. Apply today if this sounds like a great fit for
you!
WHY SOAPY JOE'S?
We're not just a car wash, we're driven to clean cars, protect the
environment and shine in our communities. We are invested in
creating opportunities, inspiring development, and bringing dynamic
servant-leaders into our company that will take care of our team
and our members. If you love to win, care about people, and you're
not afraid to roll up your sleeves and get to work, you will be in
great company with us. Culture is vital to our success and we are
looking for new team members that connect to our values and want to
see our culture thrive.
Our core values are:
Build community: we love our neighbors and create an atmosphere
where everyone is welcome
Lead with heart: we create trust and respect through listening,
positive words and actions
Create fans: we impress customers with a great experience defined
by positivity and helpfulness
Do the right thing: we operate with honesty and integrity - even
when no one's looking
Be proud: we're proud of our quality services and clean sites, but
most of all, we're proud of our team
Have fun: we believe creative solutions and genuine connections
happen when you're having fun
Keep learning: we take learning as seriously as we take having fun,
which means we do it all the time!
Essential Functions/Responsibilities
The Customer Service Representative (CSR) serves as the first
impression of the Soapy Joe's experience to our members and
potential members. The Soapy Joe's team strives every day to WOW
our members through a genuine and authentic service experience. The
CSR is a pillar of the Soapy Joe's foundation providing the very
best experience we can to our members, potential members and
guests. The role of the CSR is to provide a safe, speedy, clean,
friendly experience to the car wash customer.
This includes focusing on:
Increasing Memberships : The team member must understand and
exhibit the value of memberships to the customer through product
knowledge and through an ability to communicate the VALUE of
membership.
Increasing Member and Customer Satisfaction: The team member must
be "show-ready" at all times through perfect uniform standards as
well as have a proven ability to provide the WOW in service and
experience to our members through an engaging and welcoming
demeanor.
Increase processing speed at the XPT's: The Soapy Joe's team member
must increase process efficiency through DRB knowledge and
expedited service. The CSR will work with the other team members to
help support processing cars through the queue.
Develop Skills: The team member will be required to complete a
variety of training to onboard to their new position. Continued
learning and growth is a part of everyone's role and
responsibilities.
Requirements:
Education/Training Requirements
High school diploma or GED equivalent desired
Skills/Abilities Requirements
Required to be physically capable of executing all essential
functions to perform the job with or without accommodation: >
80% of the time the employee in this role will be in physically
demanding conditions (sun, rain, wind, heat, confined spaces, high
vol-umes of traffic and high-volume noise and sound).
Willingness to work a flexible schedule, nights and weekends.
A positive attitude and ability to be a friendly, team-player
Attend and perform well at any training programs assigned.
Able to move about to access a variety of tools and office
equipment
Able to consistently operate a computer or other electronic
device
Able to ascend or descend a ladder, crouch or crawl
Ability to lift up to 50 lbs., lift overhead, twist and turn body
when appropriate
Must be able to communicate clearly through both verbal and written
form
PI181371385
Keywords: Soapy Joe's Group Inc, Chula Vista , Customer Service Representative, Hospitality & Tourism , Fallbrook, California
Click
here to apply!
|