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Supervisor Rx Customer Service

Company: VirtualVocations
Location: Chula Vista
Posted on: July 9, 2024

Job Description:

A company is looking for a Supervisor, Rx Customer Service.

Key Responsibilities:

Prepare monthly team schedules, monitor team timeliness and attendance, and coordinate training and development
Assist Rx Customer Service Specialists in managing incoming calls and communications with pharmacies, beneficiaries, and prescribers
Monitor call center performance metrics, document administrative prior authorization requests, and provide support for customer inquiries and complaints

Required Qualifications:

Associate's Degree as Pharmacy Technician or equivalent relevant work experience
6+ years of experience in pharmacy or healthcare call center areas
Experience as a Supervisor or leading teams
Experience in pharmacy benefit management, clinical operations, and/or Medicare Part D
Current and Active Certified Pharmacy Technician License (preferred)

Keywords: VirtualVocations, Chula Vista , Supervisor Rx Customer Service, Hospitality & Tourism , Chula Vista, California

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