Geek Squad Home Theater Agent (Chula Vista)
Company: Best Buy
Location: Chula Vista
Posted on: July 27, 2022
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Job Description:
The Geek Squad Home Theater Agent, travels via a company owned
vehicle (Geekmobile) from the precinct to our clients home and
assist with the delivery, installation, repair, and haul away of
home theater technology products and equipment. They provide our
clients service that exceeds expectations by handling appointments
with care, asking the right questions to enhance the client
experience, and providing prompt follow up of recommendations as
well as solutions. Geek Squad Home Theater experts, are responsible
for completing fulfillment of intermediately complete work, while
managing inventory and vehicle maintenance for our Geekmobiles in
partnership with other Agents.At Best Buy, we are obsessed with
building long term relationships with our customers. Every team
member should feel empowered to deliver a world-class and unique
experience based on what each customer needs.Key
ResponsibilitiesHelps drive a positive customer experience by
building relationships, exhibiting empathy, and providing solutions
for their needs.Performs a variety of fulfillment duties for
clients in their homes including delivery, installation and
networking with a primary focus on Home Theater technology.Phone
and in-person contacts with clients to reveal diagnostic
discoveries and make recommendations for protecting and defending
client devices.Provides timely updates to the client and store
precincts.Manages inventory and Geekmobile maintenance.Provides
feedback and training to store teams and assists in store stock
repairs.Supports Geek Squad efforts to protect the world, one
device at a time.Basic Qualifications1 year of customer service
experience6 months experience in one or more of the following:
sales, delivery, installation, repair OR military
equivalentCurrent, valid drivers licenseHave and maintain a driving
record which meets Best Buy safety standards (e.g. minimal number
of violations/accidents, etc.)Ability to consistently
lift/carry/maneuver products weighing 75lbs+ individually, or
150lbs+ as a team (support tools such as a harness, dolly, and/or
lift may be provided as applicable for the type of work being
performed)Must be at least 21 years of ageAcquire and maintain any
state or local licensing, as required, within 90 days of
hirePreferred QualificationPrevious experince in an in-home
experience environmentPrevious experience actively using and
learning about technology products
Keywords: Best Buy, Chula Vista , Geek Squad Home Theater Agent (Chula Vista), IT / Software / Systems , Chula Vista, California
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