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San Diego Koa Resort- Front Desk Hospitality - Full Time - 2021

Company: Kampgrounds Enterprises, Inc.
Location: Chula Vista
Posted on: November 14, 2021

Job Description:

Description:The San Diego KOA is an award-winning outdoor campground resort looking for enthusiastic people to join our front desk hospitality team. Sunny southern California allows us to be open 365 days a year offering camping in RVs, Cabins, Deluxe Cabins & tents. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping family create memories to last a lifetime we want to talk to you!RESPONSIBILITIESEnsures customers receive a high level of service consistent with our customer service philosophyLearn and operate Campground Management systemCommunicate with all staff and management using Basecamp SystemEnforce Resort policies and implement solutions consistent with goals of parkProactive guest management to ensure resort like environment for all guestsAnswer phones & emails to help guests with their camping reservationsRegister guests upon arrival and facilitate their stay by answering questions and giving informationCoordinate with Guest Service staff for late guest arrivalsCoordinate with Guest Service staff for problem resolution when applicableAssists with handling and resolving guest complaints.Facilitate guest ticket purchases for area attractionsCashier souvenir sales as well as stocking merchandiseParticipate in team training sessionsUtilize create problem solving skillsOther duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work. Requirements:Previous experience in hospitality industryGood customer service and communications skillsAbility to multi task and prioritizeAble to work with others and work independentlyProfessional Appearance and attitude towards guests and fellow team membersCommunicate professionally and patientlyBe on your feet during shift and able to lift at least 30 lbs.Ability to thrive in a fast-paced environmentDemonstrate leadership abilitiesBilingual (English and Spanish) a plusIntermediate computer proficiency including email, internet and Microsoft Office SuiteExcellent verbal and written communication skillsStrong organizational skillsThis position is full time and reports to the front desk supervisor with an expected 30-40 hours per week depending on the occupancy of the campground. Working hours can be from 7am-11pm with the majority of hours in the evening, on weekends, and holidays with a starting pay of $16 & up depending on your experience. Full time employees are also eligible for subsidized health insurance, Simple IRA and paid vacation after completed milestones.PM1

Keywords: Kampgrounds Enterprises, Inc., Chula Vista , San Diego Koa Resort- Front Desk Hospitality - Full Time - 2021, Other , Chula Vista, California

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