In-Store Repair Expert
Company: Asurion
Location: Chula Vista
Posted on: July 30, 2022
Job Description:
Job Description
**$5,000 Sign on Bonus**
Overview
Our team of In-store Repair Experts have great passion for
technology and connecting customers to products that enhance their
everyday lives through exceptional customer support and technical
expertise. We build authentic connections with customers that allow
us to drive long-lasting relationships. The In-store Repair Expert
will work inside a retail store, and be the face of Asurion,
delivering award-winning, personalized customer experiences.
What you will do
- Provides resolution to customer issues relating to equipment
problems, including but not limited to operational, maintenance and
repair aspects of equipment.
- Repairs smart phones by utilizing tools and processes to
triage, determines most effective method to repair, then repairs
the device.
- Daily engages with customers face-to-face who are in need of
repair and triage and delivers an outstanding customer experience
within a retail store.
- Meets or exceeds key performance objectives that include
service and repair metrics as well as customer satisfaction
goals.
- Performs Asurion inventory tasks such as counting and
monitoring Asurion parts and inventory levels.
- Completes all coursework in curriculum path within the required
timeframes including device certifications and required skill
certifications. This includes initial coursework as well as ongoing
monthly training.
- Complies with all Asurion operational policies and
procedures.
- Demonstrates Asurion Core Values in all interactions.
- Complies with Asurion and partner security requirements and
background checks.
What you need to be successful
- A passion for solving problems and delivering
solutions
- A love for people and the devices that enrich their
lives
- One or more years of customer service/retail experience
preferred
- Reliable and flexible when it comes to dealing with difficult
situations
- Ability to meet or exceed evolving key performance
objectives
- Demonstrate Asurion's Core Values in all interactions
- Ability to work a flexible retail schedule
You are a good fit if you have
- Six months experience with product service support or
electronics troubleshooting
- Knowledge -of -mobile -devices -and -operating
-systems
- High School diploma or equivalent preferred
- Strong oral and written communication skills -
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Due to contractual requirements for this role, where applicable
by law and subject to reasonable accommodations, successful
applicants must have received a complete dose of the COVID-19
vaccine (Johnson & Johnson, Moderna or Pfizer) by date of hire as a
condition of employment.
We take care of you
- Competitive and incentive-based pay
- Benefits including health, dental, and vision
- Retirement Savings Plan
- Paid time off -
- Tuition reimbursement program
- Ongoing training to grow your skills
- Uniform allowance
- Discounted cell phone plan
About Asurion
Asurion is a global leader in technology protection and support
solutions. - From lost, stolen, and damaged wireless handsets to
malfunctioning computers, gaming systems, and more, Asurion
provides worldwide best-in-class premier support, service, repair,
replacement, and delivery. - This position resides in the Customer
Solutions team focused on any customer facing solution from
processing claims to technical support.
Keywords: Asurion, Chula Vista , In-Store Repair Expert, Other , Chula Vista, California
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