Service Advisor
Company: Del Amo Motorsports Group
Location: Chula Vista
Posted on: January 25, 2023
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Job Description:
Leading power sports dealership in Chula Vista, CA is looking
for a Service Advisor with experience in the Automobile or Power
sports Industry. This dealership has a reputation built on quality
work, and we are in search of hiring a like minded individual.
Candidates must be honest, self-driven, results-oriented, with a
positive outlook, and a clear focus on the highest of customer
service standards. This is your chance to join a team who is
leading the industry with our fun, friendly work environment and
offering fantastic income opportunities to the right
candidate.ESSENTIAL FUNCTIONS:(The following duties for the
position listed shall include but not limited to)Greet every
customer that walks in immediately.Provide a high level of customer
service in a courteous and professional manner.Proper write up of
customer concerns.includes: walk around, vin check for recalls and
warranty status, must have accurateinformation on R.O , up
sellPerform open R.O. follow up.includes special order follow up,
dispatch, calling closed out R.O.s, inform customer of
progress.Close out all R.O.s as they are turned in.Perform QC check
on all closed out R.O. sincluding: vehicle is clean and work is
performed properlyPerform follow up calls on previous days
R.O.sPerform cold calls on open recall reports: all
manufacturers.Continuous training with online training (or other
sources) from manufacturers.Maintain a positive work environment
with customers and employees.LESS-ESSENTIAL FUNCTIONS:Communicate
with the service manager or upper management any customer or
employee related concerns.Dispatch R.O.s as needed.Clean counter
and surrounding area.Review service schedule for next available
schedule dates for walk in work.Set/estimate appointments for all
call in customers wanting to bring unit inCall customers who have
appointments for the next day, and confirm if they are dropping
unit off.Comeback logs needs to be updated as R.O is written and
make an additional copy to be turned into Service
Administrator.Text end of day numbers to owners and appropriate
management: customer, internal and warranty, and total labor.Abide
by all dealership policies pertaining to the department including
general housekeeping.Follow company dress code and be well groomed
at all times.Any other specific duties deemed necessary for the
overall success of the department and the dealership as a
whole.QUALIFICATIONSHigh School degree or equivalent.Strong
background in the Motorsports industry.Prefer interest or
experience in Motorsports industry.Creative problem solving skills
with the ability to think strategically and act tactically.Highly
organized with ability to multi-task across multiple projects;
excellent project management skills and attention to
detail.Requires excellent communication skills to deal with
customers and employees.Ability to work well under pressure in
fast-paced environment with multiple deadlines.Proficiency with
Microsoft Office applications, including MSWord, Excel, and
PowerPoint or the equivalent, is expected.
Keywords: Del Amo Motorsports Group, Chula Vista , Service Advisor, Other , Chula Vista, California
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here to apply!
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