Urgent Care Patient Navigator - Part Time
Company: San Ysidro Health Center
Location: Chula Vista
Posted on: March 19, 2023
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Job Description:
Position Summary: As a member of the Patient Engagement Team
reporting to the Social Services Manager, the Patient Navigator is
responsible for assisting high-risk and vulnerable patient
populations navigate medical and non-medical services. The Patient
Navigator increases access to care by identifying psychosocial
barriers with the goal of aligning resources to improve access to
healthcare and health outcomes. Under the supervision of the
Patient Navigation Supervisor, the Patient Navigator will assist
with patient retention and engagement by promoting and offering
SYHealth programs and services, providing assistance with health
issues impacting the community, and health advocacy, etc. Essential
Functions of the Job: * Perform in-depth screening for internal and
external community programs for the purpose of educating,
navigating and connecting patients with needed services. * As a
Patient Navigator, services will be provided via telecommunications
and in person at specific clinic sites. * Obtain verbal consent
and/or written authorization from patients and create patient
profile on the Community Information Exchange (CIE) system. * Use
active listening and conversational intent in all interactions to
provide high -quality confidential connections to resources and
services to all SYHealth patients. * Using needs assessment,
identify programs and resources to assist patients based on the
social determinants of health utilizing the PRAPARE Tool. *
Actively listen to clients to develop a strategy that identifies
solutions to barriers to access. * Accurately document all patient
interactions and unmet needs into NextGen to assist in the
identification of gaps in services that can be addressed
organizationally. * Offer patients internal appointments, for
example, social work, behavioral health and/or other needed
services. Also utilize direct referral function on CIE. * Comply
with Community Information Exchange regulations and complete all
CIE trainings. * Collaborate with Social Services Department and
participate in year-round community/charitable events. * Keep all
activities in line with the core values and contribute to the
positive culture of SYHealth. * Maintains accurate records of all
activities performed and submits pertinent reports by due dates. *
Represent SYHealth in an effective and professional manner and
maintains positive working relationships with the general public,
clients, patients, co-workers and other agencies. * Adheres to
SYHealth and all department's policies and procedure protocols.
Additional Duties and Responsibilities: * Maintains established
departmental policies and procedures, objectives quality assurance
programs, safely, environmental and infection control standards. *
Enhances professional growth and development through participation
in educational programs, current literature, in-service meetings
and workshops. * Attends all organizational and departmental
meetings as required. * Performs other related duties/projects as
assigned or requested. Job Requirements: Education Required
(Minimum level of education): Associates Degree in social work or
other related fields. Experience can be considered in lieu of
education requirements. Bachelor's Degree in social work or other
related fields preferred. Certifications/Licenses Required: CA
Driver's license and access to privately owned insured vehicle.
Experience Required (Minimum level of experience): 1 to 2 year
experience working in a non-profit or equivalent combination of
education and experience that provides the skills, knowledge, and
ability to perform the essential job duties. Experience working
with high-risk vulnerable populations and related socioeconomic
barriers, cultural concerns, and the psychosocial issues prevalent
in vulnerable populations. Verbal and Written Skills Required to
Perform the Job: Required: Bilingual (English/Spanish). Strong
verbal and written communication skills, including the ability to
communicate effectively with patients, visitors, and all internal
and external staff. Technical Knowledge and Skills Required to
Perform the Job: * Strong skills in computer literacy; proficient
with Microsoft and database programs, including internet navigation
and research skills. * Demonstrates ability to be culturally
sensitive and appropriate in working with disadvantaged,
underserved, and underrepresented communities. * Essential personal
attributes include a positive and enthusiastic attitude. *
Demonstrate respect for diversity through excellent interpersonal
skills; tactful, flexible, objective, and an empathetic critical
thinker with good problem solving skills. * Very organized, able to
set priorities, multitask and exercise sound independent judgment
within areas of responsibility Equipment: Computer, IPad,
multi-line phone, fax, copier, scanner. Working Conditions and
Physical Requirements: * Flexibility in schedule to meet
departmental needs. Will require evening shifts and alternating
weekends. * Sitting, standing, and walking for extended periods. *
Lifting 25-40 lbs. * Continuous contact with patients. * Travel to
any satellite facility. About Us San Ysidro Health is a Federally
Qualified Health Care organization committed to providing high
quality, compassionate, accessible and affordable healthcare
services for the entire family. The organization was founded by
seven women in search of medical services for their families and
community. Almost 50 years later, San Ysidro Health now provides
innovative care to over 108,000 patients through a vast and
integrated network of 47 program sites across the county. San
Ysidro Health could not serve our patients without the dedication
of our passionate and hardworking employees. Apply today and become
a part of our mission-driven team! San Ysidro Health has a
long-standing commitment to equal employment opportunity for all
applicants for employment. Employment decisions including, but not
limited to, those such as employee selection, performance
evaluation, administration of benefits, working conditions,
employee programs, transfers, position changes, training,
disciplinary action, compensation, and separations are made without
regard to race, color, religion (including religious dress and
grooming), creed, national origin, nationality, citizenship status,
domestic partnership status, ancestry, gender, affectional or
sexual orientation, gender identity or expression, marital status,
civil union status, family status, age, mental or physical
disability (including AIDS or HIV-related status), atypical
heredity cellular or blood trait of an individual, genetic
information or refusal to submit to a genetic test or make
available the results of a genetic test, military status, veteran
status, or any other characteristic protected by applicable
federal, state, or local laws. Other details * Pay Type Hourly *
Min Hiring Rate $20.19 * Max Hiring Rate $30.29 Apply Now * 333 H
St, Chula Vista, CA 91910, USA
Keywords: San Ysidro Health Center, Chula Vista , Urgent Care Patient Navigator - Part Time, Other , Chula Vista, California
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