Customer Engagement Associate

Company: Divergent Marketing Group
Location: Chula Vista
Posted on: May 21, 2023

Job Description:

Our Customer Engagement Associate will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best Customer Engagement Associates -are genuinely excited to help. -They're patient, empathetic, and passionate, and communicative. The Customer Engagement Associates -can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Engagement Associates can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. -Customer Engagement Associate -Responsibilities:

Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers -Customer Engagement Associate -Requirements:

Customer support experience or experience as a client service representative
Track record of over-achieving quota is a plus
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree#LI-OnsitePowered by JazzHR

Keywords: Divergent Marketing Group, Chula Vista , Customer Engagement Associate, Other , Chula Vista, California

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