Arch Health Partners Inc: Patient Service Representative - Orthopedics - Poway

Company: Arch Health Partners Inc
Location: Pine Valley
Posted on: November 12, 2021

Job Description:

Join us in our mission to heal, comfort and promote health in the communities we serve!At Arch Health Medical Group, our primary goal is to be patient-focused throughout our organization and to serve our community with excellence every day. Come join an organization where youll experience a positive, supportive and innovative environment. We are a Palomar Health affiliate.We currently have a great opportunity for a full-time Patient Service Representative to support our Orthopedics office in Poway. You will be responsible for greeting & checking in patients, answering phones, and documenting accurate patient information. In addition, you will schedule & confirm appointments, ensure accurate patient insurance information, explain billing procedures, collect co-payments, deductibles and co-insurance, prepare/file patient forms, and process medical records.Work schedule is Monday through Friday, 8:00am to 5:00pmKey responsibilities include but not limited to:Greets and checks in patients when they arrive to the office.Maintains a high level of customer service with patients and their family members, staff, and providers.Has patient complete required forms, obtains necessary signatures, and accurately enters the patient information for registration.Ensures all insurance, personal and health information is obtained and verified prior to each patients appointment. Scans insurance card.Maintains daily scheduling and confirmation of patient appointments.Responds to heavy volume of incoming calls for appointments and other requests.Collects patient insurance co-payments, co-insurance, deductibles, and prior balances and explains payment policy/billing procedures, and patient financial responsibility.Prepares and files patient forms.Balances daily monies and receipts, and ensures accuracy of fee tickets & batch summaries. High School diploma or GED, and minimum one (1) year of experience in a customer service position, preferably in a medical practice setting.Working knowledge of contracted insurances, patient benefits, and third party requirements preferred.Experience answering telephones, typing 60 wpm, and computer proficiency required.Excellent verbal, written and interpersonal communication skills.Proficient computer software skills in MS Word, Excel, Outlook, and some Publisher.Excellent organization and time management skills.Experience with medical practice protocols related to scheduling appointments.Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.Arch Health Medical Group offers a comprehensive benefits program including:Medical and Dental insuranceLife InsuranceFSA and HSA plans401k with company matchPTO ( personal time off)Paid holidays (7)Discount programsPlus many more!Arch Health Medical Group maintains a drug-free workplace and smoke free working environment. Employees are required to successfully pass a pre-employment drug screen.Arch Health Medical Group is an Equal Opportunity Employer and values diversity in the workplace.

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