Client Services Representative
Company: Aqualung Group
Location: Chula Vista
Posted on: January 7, 2022
Who We Are?
Aqua Lung is a team of passionate people united by a desire to do
meaningful work, lead healthy lives and make a difference. We share
a common purpose: to inspire everyone to enjoy water exploration
and be active in the water. We are innovators in the water space,
with our unique spirit, and our goal of being more relevant to
Swimmers, Snorkelers, Divers, and other water exploration
enthusiasts than any other brand, day after day, dive after dive,
and lap after lap. Our company culture defines us, bonds us
together and creates the catalyst for success. It is lived daily as
a behavioral expression of our collective set of brand values:
Quest for Exploration, Pioneer of Innovation, Technical Excellence,
Inclusivity and Fun. If you're on our team, it means you're part of
creating something extraordinary. You're part of Aqua Lung!
Who We Are Looking For?
An individual with an optimistic, people-first attitude and a
relentless commitment to team. Experience working for an Outdoor
Industry consumer products company or Active outdoor lifestyle
brand preferred. Familiarity with Aqua Lung's core consumers -
Swimmers, Divers, Kayakers and water exploration enthusiasts a
plus. Someone who has a personal interest in water-related
recreational activities including swimming, snorkeling, diving,
kayaking, and boating.
In support of the Client Services Manager, the Client Services
Representative will be responsible for providing inside-sales and
after-sales support. The primary function of Client Services is
customer service support. Reps may focus on specialties such as
supporting insides sales for a specific business line within the
organization. Client Services will be responsible for sales order
entry/processing, customer services support as well as supporting
outside sales representatives. Client Services Representative
serves as the liaison between the customer, credit department,
sales representatives, and various internal departments to ensure
client needs and shipments are processed in a timely and accurate
manner. Functions would include large volume of phone calls, data
entry, client Return Merchandise Authorizations, warranty order
entry/maintenance, sales order coordination, compliance, and
various follow-through activities to support multiple business
facets within Aqua Lung. Aqua Lung America is a results-driven
organization while incorporating a work-life balance, and our
culture is based on providing our clients with an outstanding
customer experience, to achieve department standards and
organization goals. This is an office-environment position with
occasional exposure to the warehouse.
- Experience providing high client service levels, by ensuring
clients' requests are addressed in a timely matter by efficiently
processing sales order entry, warranty/repair order requests.
- Experience working in a high volume environment of incoming
calls and e-mails processing sales and return requests, ensuring
the client is left with a positive and favorable experience
- Excellent verbal and written communication skills
- Excellent organization skills
- Computer literate - Microsoft Office package (Word, Excel
Spreadsheet, and Outlook), with an emphasis on heavy Microsoft
- ASI or equivalent ERP/Order Entry experience preferred
- Perform, with a team approach, other duties as assigned.
- Embrace and live the Aqua Lung values!
- Associate's degree preferred, preferably in Sales or a related
- Equivalent of 2+ years of progressively responsible experience
in Inside Sales or Customer Service.
- At least 2 years' experience in a high pace, deadline driven
- Strong commitment to customer service essential.
- Intermediate proficiency in Microsoft Office.
- Strong analytical skills.
- Aptitude for learning new technology.
Aqua Lung is committed to providing an environment of mutual
respect where equal employment opportunities are available to all
applicants and teammates without regard to race, color, religion,
sex, pregnancy (including childbirth, lactation and related medical
conditions), national origin, age, physical and mental disability,
marital status, sexual orientation, gender identity, gender
expression, genetic information (including characteristics and
testing), military and veteran status, and any other characteristic
protected by applicable law. As a global company, we seek to
recruit, develop and retain the most talented people from a widely
diverse candidate pool.
If you are excited about this opportunity and joining the Aqua Lung
team, please apply! No agency candidates, please.
Keywords: Aqualung Group, Chula Vista , Client Services Representative, Sales , Chula Vista, California
Didn't find what you're looking for? Search again!