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Client Services Representative

Company: Aqualung Group
Location: Chula Vista
Posted on: January 7, 2022

Job Description:


Who We Are?

Aqua Lung is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a common purpose: to inspire everyone to enjoy water exploration and be active in the water. We are innovators in the water space, with our unique spirit, and our goal of being more relevant to Swimmers, Snorkelers, Divers, and other water exploration enthusiasts than any other brand, day after day, dive after dive, and lap after lap. Our company culture defines us, bonds us together and creates the catalyst for success. It is lived daily as a behavioral expression of our collective set of brand values: Quest for Exploration, Pioneer of Innovation, Technical Excellence, Inclusivity and Fun. If you're on our team, it means you're part of creating something extraordinary. You're part of Aqua Lung!

Who We Are Looking For?

An individual with an optimistic, people-first attitude and a relentless commitment to team. Experience working for an Outdoor Industry consumer products company or Active outdoor lifestyle brand preferred. Familiarity with Aqua Lung's core consumers - Swimmers, Divers, Kayakers and water exploration enthusiasts a plus. Someone who has a personal interest in water-related recreational activities including swimming, snorkeling, diving, kayaking, and boating.

Your Job

In support of the Client Services Manager, the Client Services Representative will be responsible for providing inside-sales and after-sales support. The primary function of Client Services is customer service support. Reps may focus on specialties such as supporting insides sales for a specific business line within the organization. Client Services will be responsible for sales order entry/processing, customer services support as well as supporting outside sales representatives. Client Services Representative serves as the liaison between the customer, credit department, sales representatives, and various internal departments to ensure client needs and shipments are processed in a timely and accurate manner. Functions would include large volume of phone calls, data entry, client Return Merchandise Authorizations, warranty order entry/maintenance, sales order coordination, compliance, and various follow-through activities to support multiple business facets within Aqua Lung. Aqua Lung America is a results-driven organization while incorporating a work-life balance, and our culture is based on providing our clients with an outstanding customer experience, to achieve department standards and organization goals. This is an office-environment position with occasional exposure to the warehouse.

Your Responsibilities

  • Experience providing high client service levels, by ensuring clients' requests are addressed in a timely matter by efficiently processing sales order entry, warranty/repair order requests.
  • Experience working in a high volume environment of incoming calls and e-mails processing sales and return requests, ensuring the client is left with a positive and favorable experience
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Computer literate - Microsoft Office package (Word, Excel Spreadsheet, and Outlook), with an emphasis on heavy Microsoft Excel literacy
  • ASI or equivalent ERP/Order Entry experience preferred
  • Perform, with a team approach, other duties as assigned.
  • Embrace and live the Aqua Lung values!
    Your Qualifications
    • Associate's degree preferred, preferably in Sales or a related field.
    • Equivalent of 2+ years of progressively responsible experience in Inside Sales or Customer Service.
    • At least 2 years' experience in a high pace, deadline driven environment.
    • Strong commitment to customer service essential.
    • Intermediate proficiency in Microsoft Office.
    • Strong analytical skills.
    • Aptitude for learning new technology.
      Aqua Lung is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. As a global company, we seek to recruit, develop and retain the most talented people from a widely diverse candidate pool.

      If you are excited about this opportunity and joining the Aqua Lung team, please apply! No agency candidates, please.

Keywords: Aqualung Group, Chula Vista , Client Services Representative, Sales , Chula Vista, California

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