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Studio Leader/Sales Consultant

Company: REMOVERY LLC
Location: Chula Vista
Posted on: August 7, 2022

Job Description:

ABOUT REMOVERYJoin us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine and approachable. Removery s working environment is driven by a clinically proven, human-oriented, removal process that achieves results! Our teams feel privileged to play a role in empowering our clients to be who they want to be. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 400,000 treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.POSITION OVERVIEW:The Lead Sales Consultant is the Studio Leader for their designated team. They will lead their team to success in providing outstanding tattoo removal services and customer service to their clients. They will get desired results by driving business through flawless execution of operations and optimizing brand standards. They will be responsible for developing team members through coaching and goal setting while upholding performance accountability standards. The Lead Sales Consultant will enhance and maintain an inspiring and motivating workplace where the team can thrive.Our expert marketing and contact center teams provide warm leads, along with accessibility to follow-up with potential clients who have not purchased in the past. We ask that you showcase excitement through community outreach to generate as much interest in our service as possible! In addition to leading your team and community outreach, your primary responsibilities include delivering a warm, engaging consultative experience to our clients, educating them on the tattoo removal process, working in partnership with your team members, and other administrative-related tasks required for business operations.KEY RESPONSIBILITIES:Provide leadership, inspiration, coaching and mentorship to studio team members to achieve engagement and drive business results including exceeding company collections and sales goalsInspire team growth through individual development plans to promote an environment of accountability and engagementLead business initiatives, including but not limited to scheduling, confirming team member s time sheets are correct and completed, preparing reports, evaluating data, and interviewing top talentLead daily team huddles, checking in with your team on the goals and plan for the day for best daily success. Lead your Removery location in understanding of KPIs, monthly targets, and reporting to ensure your team can consistently set, monitor and exceed goalsPartner with Regional Manager to forecast for future business needs; develop and implement appropriate response plan.Communicate company initiatives to studio team, gaining buy-in from team members on why changes are positive, and ensure standards are maintainedConduct consultations with new clients and close sales by building strong rapport, demonstrating ethical sales practices, educating, and showcasing the value we offer. Communicate realistic removal expectations and treatment outcomesManage the follow-up process in partnership with our contact center and marketing teams by communicating with clients who have expressed an interest in tattoo removal or fadingDeliver "5-Star" customer experience consistently as an individual contributor and as a studio team. Analyze client feedback to identify trends and patterns to coach team to further enhance the CX and grow their businessPartner with the Retention Specialist to minimize refunds and appropriately handle client complaintsEnsure all financial policies are adhered to including cash handling, banking, daily register close and expense reportingMaintain adequate stock of inventory and ensure ordering protocols are being followed and approve stock ordersDevelop and nurture tattoo artist relationships in the local community and engage artists in the Removery artist community initiativesSpearhead community outreach and align with marketing initiatives. Conduct inventory to ensure adequate promotional materials are on-hand to participate in any community events that can promote the company and further lead generation.Manage relationships with the facilities team, ensuring all work requests are completed in a timely manner, escalate if outstandingEnsure studio meets expectations for visual presentations, operational excellence, and brand standardsUnderstand and effectively communicate Removery policies and procedures to employeesEnsure all time and attendance for studio teams is logged accurately and approved in a timely mannerAdditional duties and responsibilities, as required for the success of the brandEnsure adherence to OH&S standards and compliance to hygiene and infection control requirements.Maintain the good working order of studio technology reporting issues to the relevant service desk promptly.SKILLS AND QUALIFICATIONS:A leader with proven track record in negotiation and overcoming objections in a consultative sales environment, with demonstrated potential for increasing responsibilitySuccessful track record of motivating and building teams, developing strong talent to achieve desired goalsHistory of creating cultures of exceptional customer experience and operational excellence through the execution of goals and objectivesA deep understanding of business acumen with an entrepreneurial mind set Self-motivated multi-tasker with a willingness and proven ability to be resourceful and solution-orientedStrong connectivity and understanding of client needs, with exceptional client experience standards; Excellent interpersonal skills and passionate about helping peopleExcellent written and verbal communication skills and ability to work across teams with excellent time management, prioritization, and organization skillsAbility to quickly identify, assess and resolve conflicts and skilled at providing and receiving constructive feedback for the betterment of self and others.Motivated by a quota-driven environment tied to commission and demonstrated discipline in achievement of goalsProven ability to lead and facilitate change programs; learn quickly and change direction on short noticePassion for the tattoo removal industry and our brand; awareness this is not just a job but an invitation to be an empathetic partner with our clients through an emotional time in their lives. Comfortable, confident and competent in conducting client consultations and selling our services2-5 years of B2C selling experience preferred; Excellent consultative sales and negotiation experience in a retail, Medspa or similar setting requiredEmpathetic toward team members with outstanding communication, strong capability to identify and solve problems in a positive and effective mannerDisplay consistent professionalism and a positive attitude, ensuring your team does as wellInnovative and curious - bringing ideas to the table to improve your location operationally and the business as a whole; A growth mindset and the ability to learn new skills and continue learningDemonstrated agility and enjoys working in a fast-paced, high-change environmentBasic computer skills (Word, Excel, etc.) and quick to learn technology; previous experience using Microsoft office and booking software systems preferredRemovery is proud to offer a competitive salary based upon experience, in tandem with a competitive benefits package including: Medical, Dental, Vision, STD and LTD $50,000 group life insurance at no cost to you! Plus the option to purchase more 1 week sick time and 2 weeks vacation 8 paid holidays Team member referral bonus programRemovery is proud to be an equal opportunity workplace63YYJXC3Ya

Keywords: REMOVERY LLC, Chula Vista , Studio Leader/Sales Consultant, Sales , Chula Vista, California

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