WFH Customer Support Agent- CONTRACT

Company: Aston Carter
Location: Chula Vista
Posted on: January 26, 2023

Job Description:

We are seeking motivated individuals who want to work remote for a 3-month contract! This is an amazing work culture, you will be paid every Friday, AND get to work remotely (equipment will be provided)! APPLY NOW- these positions are filling up QUICK!Description:The Customer Service agents will be solving complex incoming cases via email & chat in regards to Dashers 1099 questions. There will be very critical situations that they have to encounter. Agents need to be able to navigate through challenges and maintain professionalism. The most severe cases will be handled by the managers. All cases will be web based, and they will not be taking inbound calls, only doing outbound calls. The teammate will investigate each case and respond back to the dasher via email. There may be instances where they make outbound calls to follow up.Example of questions they will receive:1.) Did I make enough in 2022 to receive a 1099?2.) I didn't receive my 1099, can you help me get my document?3.) There were errors on my 1099 and it needs corrections.Skills & Qualifications:-2+ years of experience handling inbound customer issue resolution using chat, email, or phone.-Strong Computer Skills, ability to navigate multiple systems-De-escalation experience-Great Communication Skills-MUST have high school diploma


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Chula Vista , WFH Customer Support Agent- CONTRACT, Sales , Chula Vista, California