Patient Service Representative/SRS Float Pool/Variable Shift/Per Diem
Company: Sharp HealthCare
Location: Chula Vista
Posted on: May 26, 2023
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Job Description:
Hours
Shift Start Time:
Variable
Shift End Time:
Variable
Additional Shift Information:
Weekend Requirements:
As Needed
On-Call Required:
No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$20.000 - $22.314 - $26.777
The stated pay scale reflects the range that Sharp reasonably
expects to pay for this position. The actual pay rate and pay grade
for this position will be dependent on a variety of factors,
including an applicant's years of experience, unique skills and
abilities, education, alignment with similar internal candidates,
marketplace factors, other requirements for the position, and
employer business practices.
Required Qualifications
Preferred Qualifications
Essential Functions
Demonstrates a commitment to serving other employees above self
through teamwork collaboration, developing others and supporting
SHC values. Promotes constructive working relationships. Works
effectively and as a part of a team to meet departmental goals and
objectives. Is respectful and trustful of others. Decisions are
guided by the organizational values and are made with honesty and
respect.
Effective, clear communication to promote excellent department
operations and efficient patient care.
Stays informed through staff meetings and shares pertinent
information with others.
Assists co-workers with their tasks.
Demonstrates flexibility to meet clinic and SRS Rehab Service
needs.
Assists in the daily department maintenance and general
departmental flow.
Promotes a positive work environment by accepting interpersonal
differences and respecting others' values and opinions.
Demonstrates appreciation for the work of others by offering praise
and noting a job well done to others.
Responds to all phone calls within 3 rings and answers with name
and department.
Asks before placing a caller on hold, waits for a response and
checks back with the caller and offers alternatives.
Uses a pleasant voice.
Is helpful and knowledgeable and thanks the caller at the end of
the call.
Takes complete messages that are formatted neatly, concisely,
spelled correctly and written using correct medical
terminology.
Announces call to connecting party when transferring a call.
Returns phone messages according to established guidelines based on
message documentation.
Refers telephone calls appropriately.
Provides accurate information to all customers including patients,
physicians, co-workers and visitors and maintains a variety of
office support activities.
Prepares and monitors daily/weekly schedules, labels and reports
accurately per department guidelines and within established
timeframes.
Offers information and education to patients on customer services
such as van shuttle, nurse connection and educational classes and
assists patient with necessary forms and directions.
Maintains supply levels, patient brochures and exam preparations
for work area. Notifies supervisor of key user of any repairs or
maintenance needed in the environment.
Knowledgeable on procedure for activating appropriate emergency
support systems (i.e., code blue, red, etc.) and monitors patient
waiting area alerting physical therapist, physician or nurse of any
potential medical occurrences.
Follows established cash receipt policy and procedures for
collection of payments. Balances and secured cash drawer. Prepares
daily deposit. Knowledgeable on patient account and billing
information.
Accepts accountability for the organization's financial success
while delivering the highest quality of care and service.
Demonstrates flexibility in work practices.
Supports organizational cost containment (i.e., following work comp
and PPO authorization guidelines).
Takes initiative in using time effectively.
Actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed
successfully.
Department goals (i.e., department productivity, CUOS, patient
visits and FTE's).
Follows established cash receipt policy and procedures for
collection of payments.
Balances and secures cash drawer. Prepares daily deposit with
minimal reminder to complete in an accurate and thorough
manner.
Knowledgeable on patient account and billing information. Performs
mini-registration procedures and verifies insurance
eligibility.
Schedules appointments following appropriate provider guidelines,
based on composite of the following and measured by supervisory
review of relevant reports.
Schedules appointments with the correct visit type, provides
patients with accurate appointment information, verifies collector
code and updates patient information and appointment site
location.
Confirms future appointments with patient according to
guidelines.
Other scheduling (e.g. IDX and PPO insurance authorization) as
identified by site.
Using a keyboard, type proficiently and accurately.
Type a minimum of 30 words per minute with 0-2 errors.
Proof work.
Knowledge, Skills, and Abilities
Sharp HealthCare is an equal opportunity/affirmative action
employer. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, gender, gender identity, sexual orientation, age, status as
a protected veteran, among other things, or status as a qualified
individual with disability or any other protected class
Keywords: Sharp HealthCare, Chula Vista , Patient Service Representative/SRS Float Pool/Variable Shift/Per Diem, Sales , Chula Vista, California
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