Customer Service Representative - $20/hr and Shift Differentials
Company: Rapid Response Monitoring
Location: Corona
Posted on: May 3, 2024
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Job Description:
In our line of work, customer service means so much more as we
are the voice of reassurance on the other line. While our call
center never closes and CSR's work rotating days including holidays
and weekends, you'll maintain a steady work schedule.
Rapid's presence in the industry is growing as we continue to shape
and define what alarm monitoring means. Using the most modern
technology in our monitoring call center, our team protects life
and property in countless communities by responding to alarm
activations, immediately contacting customers and providing
necessary assistance; including confirming a false alarm and
dispatching first responders in the case of a true emergency. As an
essential member of our team, you will also provide excellent
customer service over the phone to ensure the appropriate
resolution of any questions or concerns regarding customers' alarm
systems.
No prior industry experience is necessary! We pride ourselves in
our training and provide fully paid, extensive 4-week instruction
in our state-of-the-art classroom training environment.
Apply now, or text CACSR to (951) 470-1444 to apply later!
Location
On site in Corona, CA.
Available Positions
Full-Time
Part-Time
Start dates Available
Start your 4-week training on:
May 2024
Salary Range: $20 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH
PAY RATE DIFFERENTIALS!
Rapid Response acknowledges the sacrifices our employees make when
supporting our customers during all hours of the day and night as
well as weekends. In recognition of that commitment, we are
offering shift differentials for hours worked outside of standard
business hours. For hours worked between
Hours worked between 5:00pm and 9:00pm, +$0.50/hr.
Hours worked between 9:01pm and 6:00am, +$1.00/hr.
Hours worked on Saturday & Sunday between midnight and 11:59pm,
+$1.00/hr.
Spanish Bilingual pay rate increase +$1.00/hr.
COVID-19 Requirements
Must be fully vaccinated for COVID-19
Responsibilities
Successfully complete all required training and follow company
protocols and procedures
Process inbound/outbound calls from customers and authority
agencies in a call center setting
Provide detail-oriented customer service and empathetic support to
our customers with a sense of urgency
Respond to, verifies, and dispatches on emergency signals
Handle security alarm activations for residences and businesses in
a professional manner
Multitask and remain calm in various stressful situations
Qualifications
Associate degree, equivalent Military, or 2+ years of relevant work
experience in customer service
Proficient computer, written, and verbal skills. Comfortable using
a headset in a high call volume setting
Successfully clear drug screen and background check to meet
industry and security licensing requirements
What awaits you at Rapid Response
Annual salary increases, shift differentials, and performance
bonuses
Medical, Dental, Vision, and 401k
Additional compensation for bilingual in Spanish
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
About Rapid Response
Rapid Response Monitoring is a national leader in the monitoring of
alarms and security systems. Designated as an Essential Business by
the Department of Homeland Security, we are dedicated to protecting
life and property. Founded and headquartered in Syracuse since
1992, with offices in California and Nevada. Our growing
organization serves as a critical response center focused on
protecting life, residences, and businesses. Whether it's a kitchen
fire, an intruder at a business, a family member experiencing a
medical emergency, or preventative non-emergency customer service
conversations, our heroes are here to serve every day - 24/7, 365
days a year. Supported by teams of experts in their respective
fields, our highly trained specialists are the monitoring backbone
for thousands of alarm companies across the country. If you are in
search of a unique, rewarding career opportunity in an industry
like no other, join #TeamRapid!
Additional Information
Rapid Response offers a competitive compensation and benefits
package and dynamic and professional work environments. We also
offer continued growth through our internal advancement
opportunities. For more information, view our website at
https://www.rrms.com/careers/. Rapid Response is an Equal
Opportunity Employer.
CSD1
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Keywords: Rapid Response Monitoring, Chula Vista , Customer Service Representative - $20/hr and Shift Differentials, Sales , Corona, California
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